Business continuity planning
This is an update on our business continuity plans, to keep you informed on how we are functioning and continue to operate in these difficult times.
Our priority remains the health and wellbeing of all of us – our families our clients and any visitors to our offices. A big thanks to everyone for their help and understanding which is greatly appreciated.
We continue to follow advice given by the Government and Public Health England, and are monitoring the situation as it develops.
As a big part of our business continuity planning we introduced agile working to our key fee earning staff several years ago, and have continued to develop this. Our staff can and do work regularly from other places than our office without any disruption to a transaction.
Maintaining communications is key, and vital when we are following the social isolation guidance, and many of our staff are working from home.
We have the ability to work from anywhere, with laptops and mobile phones. Calls and emails are redirected automatically.
If we have to close our switchboard service for any reason then we will ensure that direct numbers are provided for existing transactions either by email or voicemail messages.
Our IT systems can be managed remotely, and our support team are continually monitoring our services as well as their own health.
Should any staff member have need to self-isolate, we have plans in place to re-delegate their work to others by way of a buddy system, with each fee earner having a dedicated buddy contact.
We will continue to ensure that all transactions are monitored and managed professionally, and all partners continue with their responsibilities to ensure this happens.
We are asking that only essential visits are made to the office and by prior appointment only. We can arrange meetings by Skype/Facetime/Whatsapp if necessary.
We will have a drop off point outside our main reception where visitors can leave documents in a sealed envelope. These will be collected by our staff throughout the day.
There are key staff working in the office during normal working hours, including the partners, on a rota system.
Welfare and Hygiene
We continue to ensure that our offices are cleaned on a daily basis, with additional sanitisation to communal parts throughout the day. All staff are supplied with access to antibacterial soaps and equipment wipes and are encouraged to regularly wash their hands.
At this time all staff are instructed to avoid handshaking and any other forms of physical contact.
We are following Government advice that if any of our staff live with someone or have been in close contact with someone with the symptoms, they will consider self-isolation.
The government has made clear that staff who are over 70, pregnant, or with underlying conditions should be taking extra special care and, therefore they are not attending the office.
Lastly, we will continue to monitor the situation and we will update you and take further measures as and when the Government suggests the same or the situation changes.